This Refund Policy explains how refunds work for MegaIndex, available at megaindex.com and operated by ALTWEB WLL.
Merchant information
ALTWEB WLL
Office 21, Building 2446, Road 364, Block 203
Muharraq, Bahrain
Website: megaindex.com
Contact: [email protected]
1. Overview
MegaIndex provides digital services, including Browser API access, traffic-based usage, and related web automation tools.
MegaIndex uses a prepaid traffic model. Users purchase traffic measured in gigabytes.
2. No recurring subscriptions
MegaIndex does not currently offer recurring subscriptions.
Users purchase traffic on a prepaid, usage-based basis. There are no automatic recurring subscription charges unless this is clearly stated on the pricing page or in the user dashboard.
3. Digital service delivery
After successful payment, the purchased traffic balance is added to the user account automatically.
No physical goods are shipped, and no physical delivery is required.
4. Eligible refunds
Refunds may be issued for unused paid traffic balance, subject to review and this Refund Policy.
Refund requests are reviewed on a case-by-case basis. Submitting a refund request does not guarantee approval.
Refund requests should be submitted within 14 days after the payment date.
To request a refund, the user must contact support at [email protected].
5. Non-refundable usage
Used traffic is non-refundable.
Traffic is considered used once it has been consumed through MegaIndex services, including Browser API usage, traffic-based requests, automation sessions, or related service activity.
Refunds apply only to paid traffic purchased directly from MegaIndex. Free plan usage, bonuses, promotional credits, test credits, or non-paid credits are not refundable.
6. How refunds are calculated
Refunds are calculated based on the remaining unused paid traffic balance in the user account.
Traffic usage records in the MegaIndex system are used as the primary basis for calculating used and unused traffic.
The refund amount may exclude:
- traffic already used;
- payment provider fees;
- currency conversion fees;
- taxes, duties, or other charges that are not refundable;
- bonus, promotional, test, or free credits.
We may be unable to process refunds where the remaining refundable amount is lower than payment provider fees or minimum payout limits.
7. Refund refusal cases
We may refuse a refund request if we detect:
- abuse of the service;
- fraud or attempted fraud;
- violation of the Terms of Service;
- chargeback abuse;
- excessive or suspicious usage;
- use of the service for prohibited activity;
- attempts to misuse the refund process.
We may use account activity, traffic usage records, system logs, IP addresses, payment records, and support history to verify service usage and refund eligibility.
8. Chargebacks and payment disputes
If a payment is disputed, reversed, refunded, or charged back, we may suspend or restrict the related account until the issue is resolved.
Users should contact us at [email protected] before opening a payment dispute so we can review the issue and attempt to resolve it.
9. Refund processing time
Approved refunds are issued to the original payment method where technically possible.
Approved refunds are usually submitted to the payment provider within 5–10 business days.
The final posting time may depend on the payment provider, bank, card issuer, or other financial institution involved.
10. Contact
To request a refund or ask questions about this Refund Policy, contact us at:
ALTWEB WLL
Office 21, Building 2446, Road 364, Block 203
Muharraq, Bahrain
Email: [email protected]